FAQs

We are currently offering free shipping on orders over $500 CAD within Canada, and over $750 CAD to the US.

For all other orders, shipping within Canada is $20 CAD and to the US is $30 CAD. All shipments within Canada and USA are standard tracked shipping through Canada Post.

All shipping costs of international orders are calculated at checkout. For our full shipping policy click here.

Your order will be dispatched in 1-3 business days.

Once dispatched you will receive a tracking number with an expected delivery date. If you require expedited/express shipping, please email orders@mineandyours.com to arrange it. Please note there is an extra fee for this service. Shipping times may vary and are not guaranteed.

Yes. You can collect your order free of charge from our retail locations in Vancouver BC and Toronto ON.

Please allow 48 hours for your order to be packed and be sure to bring your government issued ID when collecting your order.

Duties and taxes are the responsibility of the purchaser. Any duties Mine & Yours incur upon returning items, will be deducted from the refund amount.

Route Protection protects your package against loss, theft and damage, and make shipping 100% carbon neutral.

Click here to file your claim with Route if your package has been lost, stolen, or damaged.

All store credits are issued via email as digital gift cards that are redeemable online and in-store. If you have a store credit but are having trouble locating your digital gift card, please email us at orders@mineandyours.com  and we would be happy to help.

Send us a DM with your full name and email address and we will send you an invoice for the items you would like to purchase, you can then checkout securely online. Please review all photos before commiting to the purchase and read our returns policy.

Please note we only have 1 of everything, so we work on a first come first serve basis and do not offer holds.

We do not hold items. We sell on a first come, first serve basis.

All of our items are secondhand with varying degrees of wear - some are even brand new with tags! Our buyers do their due diligence to only select items that are still wearable and priced according to condition and desirability. Only valid promotions can be applied at checkout.

Yes! We currently offer Afterpay.

Afterpay is a third-party payment plan provider, allowing you to split your payment into 4 interest-free biweekly payments (subject to approval).

The minimum cart value for Afterpay on Mine & Yours purchases is $250 CAD, and the maximum is $2000 CAD. Afterpay is currently only available to our Canadian customers.

For more information please visit the Afterpay help page.

Orders are not eligIble for a full refund.

IN-STORE RETURN POLICY
All purchases made in-store are FINAL SALE

ONLINE RETURN POLICY
All bags, jewellery, kids, sale items and accessories are FINAL SALE.

All purchases made with partial or full store credit amounts are FINAL SALE.

All PayBright Sales are FINAL SALE

We will gladly issue store credit or exchange for returned full priced clothing and shoes within 15 days of receiving your item. All kids clothing is final sale.

The cost of shipping will not be refunded, and the return must be mailed at the shipper's own cost. The value of the exchange or store credit will not include the cost of shipping. Items returned must be in the original packaging with tags attached and in the same condition as when it was received.

To return your product, you should mail your product to: 

Mine & Yours 
ATTN: Returns
418 Davie Street, Vancouver
BC, Canada, V6B 2G3

You will be responsible for paying for your own shipping costs for returning your item. 

Any duties Mine & Yours incur upon returning items, will be deducted from the refund amount.

Mine & Yours is not responsible for lost, damaged or stolen packages that may occur during the delivery process.

Please contact orders@mineandyours.com for more information about your return or exchange.

Unfortunately we are usually unable to cancel orders, however please reach out to orders@mineandyours.com for assistance.

No. Please be aware of phishing websites posing as Mine & Yours. If in doubt, contact us at orders@mineandyours.com to confirm your order.

Our buying team is trained to a high standard of authentication and examine every item we purchase. In addition, we are also partnered with Entrupy who is considered the gold standard of authentication.

Once we have your items in store, besides an in-house authentication we might need to authenticate your item(s) through a third-party authenticator. If they come back as authentic, you will be notified and will be paid out (if not consigned). 

If the item comes back as inauthentic or authenticity can't be guaranteed, we will charge a fee of $75 which will be either subtracted from your total payout (if you have sold us other items) or we will call you to process your credit card information over the phone.

Our buying team is trained to a high standard of authentication and examine every item we purchase. In addition, we are also partnered with Entrupy who is considered the gold standard of authentication.

If you are not waiting nearby during your buy, we will notify you with a list of items that we have passed on upon in person inspection and/or we can't guarantee their authenticity and you can book an appointment to pick them up on the following Wednesday from 10am - 5pm.

If pick-up is not arranged within 2 weeks, they will be donated to BC Children's Hospital and BC Women's Hospital.